Frequently Asked Questions – SoulSet FAQs

Welcome to the SoulSet FAQs page! Here you’ll find answers about our made-to-order t-shirts, streetwear collections, and brand philosophy.

SoulSet.Store blends style with soul, offering tees featuring motivational quotes, cartoon graphics, and mental wellness themes. Most designs are unisex, oversized, and versatile to suit all body types.

The SoulSet FAQs page is your quick guide to understanding our products, services, and brand values. If your question isn’t answered here, feel free to contact SoulSet directly—we’re always happy to help!

1. What is SoulSet?

SoulSet is a premium streetwear brand focused on unique, limited-edition designs crafted for those who wear their mindset with confidence.

2. What sizes do you offer?

We offer sizes from XS to XXL (availability may vary by product). Please refer to the Size Guide on each product page before placing your order.

3. How can I track my order?

Once your order is shipped, you will receive a tracking link via email, WhatsApp, or SMS.

4. How long does delivery take?

Orders are typically delivered within 5–8 business days across India. Delivery timelines may vary depending on your location and courier service.

5. Do you offer Cash on Delivery (COD)?

No. SoulSet operates on a prepaid-only model. We do not offer Cash on Delivery (COD).

6. Can I cancel my order?

No. Once an order is placed, it cannot be canceled, modified, or refunded as all products are made specifically for your order.

7. Can I return or exchange my product if the size doesn't fit?

No. We do not offer returns or exchanges for size-related issues. We strongly recommend checking the Size Guide carefully before placing your order.

8. Can I return a product if I don't like it?

No. We do not accept returns or refunds based on personal preference, change of mind, or if you simply do not like the product. All SoulSet products are made-to-order, and each piece is produced specifically for you.

9. What if I receive a damaged, defective, or incorrect product?

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos and your order number. Our team will review the issue and provide an appropriate resolution.

10. Are SoulSet products made to order?

Yes. Every SoulSet product is made to order. This helps us reduce waste, maintain exclusivity, and ensure quality production.

11. How should I wash my SoulSet apparel?

• Machine wash cold
• Wash inside out
• Do not bleach
• Do not tumble dry on high heat
• Iron inside out
• Avoid ironing directly on prints

12. Do you ship across India?

Yes, we ship to most serviceable locations across India.

13. How can I contact SoulSet?

For any queries, contact us via:

• Instagram DM
• WhatsApp Support
• Email Support

14. Will sold-out products be restocked?

Some designs may be restocked based on demand, while others remain limited edition. Follow SoulSet for updates on future drops.